State of Delaware - Search and Services/Information

Provider Pharmacy Corner

Welcome to the Pharmacy Corner

The pharmacy program in Delaware is operationally administered through the Delaware Medical Assistance Program (DMAP). Staffing for the Pharmacy Program includes a Pharmacy Director in conjunction with the Gainwell Technologies Pharmacy Team. The objective of the pharmacy program is to ensure that DMAP members have access to appropriate medications while monitoring utilization and cost-effectiveness. The rapid changes in the pharmacy industry and the importance of communicating new information to the pharmacy community are critical to the quality and continuity of care for Delaware citizens.


Labeler Credit Process Changes Coming in 2027

Effective January 1, 2027, DMMA will implement an updated process for managing labeler credits.

Under the revised policy, the State of Delaware will limit the accumulation of labeler credits to no more than two (2) invoicing quarters. Any credits remaining beyond this period will be automatically applied to the oldest outstanding invoices. This change is intended to streamline credit reconciliation, reduce the amount owed to the State, and ensure timely debit of any outstanding balances from labelers. Per CMS guidance, manufacturers and states are encouraged to work together to ensure appropriate payments are made and credits applied timely.

Opioid Dose Calculator - Helps providers calculate the Morphine Milligram Equivalent (MME) for a member. Provided by the State of Washington Agency Medical Director’s Group (AMDG).

Need Assistance

  • Call Us: Pharmacy Provider Services at 1-800-999-3371 (TTY 711); Option 0, then Option 1 (Monday through Friday, 8:00AM - 4:30PM)
  • Message Us: Secure Correspondence: Login to the Provider Portal
  • Email* Us: delawarepret@gainwelltechnologies.com - *Reminder - Do not send any correspondence that has protected health information (PHI) to this mailbox.

For questions on Web Invoicing, email: MoveItDocumentTransfer@gainwelltechnologies.com
For any questions related to Drug Rebate, email: DEDrugRebate@gainwelltechnologies.com
For the Pharmacy Team, email: Pharmacy Team