Provider Pharmacy Corner
Welcome to the Pharmacy Corner
The pharmacy program in Delaware is operationally administered through the Delaware Medical Assistance Program (DMAP). Staffing for the Pharmacy Program includes a Pharmacy Director in conjunction with the Gainwell Technologies Pharmacy Team. The objective of the pharmacy program is to ensure that DMAP members have access to appropriate medications while monitoring utilization and cost-effectiveness. The rapid changes in the pharmacy industry and the importance of communicating new information to the pharmacy community are critical to the quality and continuity of care for Delaware citizens.
Pharmacy Provider Enrollment is Open!
Enrollment with the Delaware Medical Assistance Program (DMAP) is required for pharmacists rendering services to receive payment for prescriptive family planning, PrEP or PEP for HIV, or other health services permitted by the Division of Public Health (DPH).
Click HERE for Fee-for-Service (FFS) providers. Click HERE for Managed Care Organization-Only Providers (MCOPs).
Reminder: No Copay for Naloxone
The Division of Medicaid and Medical Assistance (DMMA) eliminated copays for Naloxone for Medicaid members.
Suspect or Know about Fraud, Waste, or Abuse?
Click Here to submit a SUR report for suspected fraud, waste, abuse, or quality-of-care issues that involve a Medicaid provider or member.
Reports can also be made by calling 1-800-372-2022.
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Labeler Credit Process Changes Coming in 2027
Effective January 1, 2027, DMMA will implement an updated process for managing labeler credits.
Under the revised policy, the State of Delaware will limit the accumulation of labeler credits to no more than two (2) invoicing quarters. Any credits remaining beyond this period will be automatically applied to the oldest outstanding invoices. This change is intended to streamline credit reconciliation, reduce the amount owed to the State, and ensure timely debit of any outstanding balances from labelers. Per CMS guidance, manufacturers and states are encouraged to work together to ensure appropriate payments are made and credits applied timely.
Opioid Dose Calculator - Helps providers calculate the Morphine Milligram Equivalent (MME) for a member. Provided by the State of Washington Agency Medical Director’s Group (AMDG).
Need Assistance
- Call Us: Pharmacy Provider Services at 1-800-999-3371 (TTY 711); Option 0, then Option 1 (Monday through Friday, 8:00AM - 4:30PM)
- Message Us: Secure Correspondence: Login to the Provider Portal
- Email* Us: delawarepret@gainwelltechnologies.com - *Reminder - Do not send any correspondence that has protected health information (PHI) to this mailbox.
For questions on Web Invoicing, email: MoveItDocumentTransfer@gainwelltechnologies.com
For any questions related to Drug Rebate, email: DEDrugRebate@gainwelltechnologies.com
For the Pharmacy Team, email: Pharmacy Team